At Ceylona, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.
Information We Collect
We collect personal information when you visit our website, make a purchase, or interact with us. This includes:
Device Information: We automatically collect information about your device, such as your IP address, browser type, time zone, and cookies. We also track the pages you view and how you interact with our website.
Order Information: When you make a purchase, we collect your name, billing and shipping addresses, payment information, email address, and phone number.
How We Use Your Information
We use the information we collect for the following purposes:
- To process orders and payments
- To communicate with you regarding your orders
- To monitor for potential fraud or risks
- To send you relevant offers or marketing communications, based on your preferences
We may also use Device Information to improve our website and analyze customer interactions to enhance our services.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except for:
- Payment processing, shipping services, and other service providers required to fulfill your order
- To comply with legal obligations or respond to valid requests, such as subpoenas
- To protect our rights, safety, or property
We may also share your information with third-party services, such as Google Analytics, to better understand how our customers use the site. For more details on how Google uses your data, visit Google Privacy Policy.
Cookies
We use cookies to improve your browsing experience, remember your preferences, and enhance the functionality of the website. By using our website, you consent to the use of cookies.
Your Rights
You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails.
For customers in the European Economic Area (EEA), you have additional rights, including the ability to request access to or correction of your personal data. Please contact us to exercise these rights.
Data Retention
We retain your Order Information for as long as necessary for business purposes, including fulfilling orders and complying with legal requirements.
Minors
Our website is not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically to stay informed.
Contact Us
If you have questions about this Privacy Policy or need further information, please contact us at:
Ceylona Limited
info@ceylona.co.uk
Complaints
If you believe we have not handled your personal information appropriately, you may file a complaint with the relevant regulatory authority. In the UK, this is the Information Commissioner’s Office (ICO).