1. How do I place an order?
To place an order:
Browse our website and select the items you would like to purchase.
Add them to your cart.
Once you’re ready to check out, proceed to the cart and click the "Checkout" button.
Fill in your shipping details and payment information.
Review your order and complete your purchase.
Once your order is confirmed, you will receive an email with your order details and estimated delivery time.
2. Do you ship internationally?
Currently, we only offer shipping within the UK. We hope to expand our shipping options in the future, so please stay tuned for updates!
3. What payment methods do you accept?
We accept the following payment methods:
Credit cards (Visa, MasterCard, American Express)
Debit cards
All payments are processed securely to ensure your information is protected.
4. How can I track my order?
We provide delivery service primarily through Royal Mail 2nd Class service for most orders. However, the shipping method may vary depending on your order and location. Once your order has been dispatched, you will receive an email.
5. What is your return policy?
We offer a 14-day return policy on most items, as long as they are unused, undamaged, and in their original packaging. Please contact our customer service team at info@ceylona.co.uk to initiate a return. Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
For more information, please read our full Refund Policy on the website.
6. How do pre-orders work?
We offer pre-order items that are marked as "Pre-order" on the product page. Here's how it works:
You can place an order for an item before it is in stock, ensuring you get it as soon as it's available.
Full payment is required at the time of pre-order.
If your order contains both in-stock and pre-order items, we will ship your entire order once the pre-order items are available, or you can request separate shipments for an additional charge.
For more information, please read our full Pre-Order Policy on the website.
7. Can I cancel my pre-order?
Pre-orders can only be canceled within 24 hours of placing the order for a full refund. After 24 hours, cancellations may not be possible. Please contact us at info@ceylona.co.uk if you need to cancel your pre-order.
8. How long will it take for my order to arrive?
Typically arrive within 3-5 business days.
Please note that delivery times may vary during peak seasons or due to other unforeseen circumstances.
9. How do I contact customer support?
If you have any questions, concerns, or need assistance with your order, you can reach our customer support team via email at info@ceylona.co.uk. We aim to respond to all inquiries within 1-2 business days.
10. Do you offer gift wrapping or packaging?
At this time, we do not offer gift wrapping. However, all our items are carefully packaged to ensure they arrive safely and in perfect condition.
11. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at info@ceylona.co.uk. We can update the address if the order has not yet been dispatched. Once an order is shipped, we are unable to modify the shipping address.
12. Do you offer discounts or promotions?
Occasionally, we run promotions or offer discount codes. Be sure to subscribe to our newsletter or follow us on social media to stay up to date with our latest offers and sales.
13. What if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you.
